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Trademark/Copyright Infringement Policy

WhoGoHost Trademark/Copyright Infringement Policy

At WhoGoHost, we are committed to helping you protect your intellectual property. This policy has been established to help us consider your trademark and copyright infringement claims and support you in protecting your legal rights.

Domain Name Dispute Claims

This policy covers all disputes and violations involving WhoGoHost products and services excluding domain name disputes.

If you have any concerns or disputes about a registered domain name, please refer to the Uniform Domain Name Dispute Resolution Policy (the “UDRP”). All disputes regarding the registration of a domain name should be sent to an ICANN-approved arbitration provider. Disputes regarding .ng domain names should be referred to the Nigeria Internet Registration Association (NIRA) and would be resolved in accordance with the NIRA Complaints Policy.

Trademark Claims

To notify WhoGoHost of any trademark violation or submit a trademark claim, you (“Complaining Party”) can send us an email at abuse@whogohost.com. The words “Trademark Claim” should be the subject of your email. Your email must contain the following information:

  • the name, address, email address and phone number of the owner of the trademark;
  • the trademark certificate or acceptance letter of the trademark that is claimed to be infringed;
  • the date on which the trademark was first used;
  • a description of the manner in which the owner believes its trademark is being infringed;
  • the name, address, email address and phone number of the person (individual, company, entity) against whom the claim is made; and
  • sufficient evidence that the infringing party is a WhoGoHost customer.

Upon receipt of the information above, WhoGoHost will investigate and forward the Complaining Party’s notification to the alleged infringer. While we investigate, we reserve the right to temporarily deny access to or remove the alleged infringing material from our website, or take any other appropriate measure.

If the Complaining Party has a legitimate claim, we reserve the right to permanently remove, suspend, deny access to the infringing material or take any other appropriate measure. If there is no legitimate claim, we will immediately restore access to the allegedly infringing material.

The contents of this Policy do not supersede the UDPR and the NIRA Complaints Policy in any manner, nor the obligation of WhoGoHost- an ICANN accredited registrar and its customers to abide by it in appropriate circumstances.

Copyright Claims

If you (“Complaining Party”) would like to submit a copyright claim, please send an email to abuse@whogohost.com. The words “Copyright Claim” should be the subject of your email. Your email must contain the following information:

  • the copyrighted work claimed to have been infringed;
  • a copyright certificate; where the copyright has been registered;
  • the material belonging to a WhoGoHost customer that is allegedly infringing or is the subject of the infringing activity;
  • name, address, email address and phone number of the owner of the copyrighted work;
  • the name, address, email address and phone number of the person (individual, company,
    entity) against whom the claim is made; and
  • a statement by the copyright owner that he did not authorize the use of the copyright material in the manner complained of.

Upon receipt of the information above, WhoGoHost will investigate and forward the Complaining Party’s notification to the alleged infringer. While we investigate, we reserve the right to temporarily deny access to or remove the alleged infringing material from our website, or take any other appropriate measure.

If the Complaining Party has a legitimate claim, we reserve the right to permanently remove, suspend, deny access to the infringing material or take any other appropriate measure. If there is no legitimate claim, we will immediately restore access to the allegedly infringing material.

Counter Notification Policy

If you would like to challenge the notice of a trademark or copyright infringement which you have received on the basis that the material was removed or disabled by mistake or misidentification of the material to be removed or disabled, please send an email to abuse@whogohost.com and include the following information:

  • the material that was removed or disabled and the location before it was removed or disabled;
  • a statement that the material was removed or disabled by mistake or misidentification
    of the material; and
  • your name, address, email address and phone number.

Upon receipt of your Counter Notification, WhoGoHost will immediately provide the Complaining Party with a copy of the Counter Notification, and inform such Party that it will replace the removed material or cease disabling access to it in ten (10) business days. WhoGoHost will replace the removed material and cease disabling access to it in not more than fourteen (14), business days following receipt of the Counter Notification, unless WhoGoHost first receives notice from the Complaining Party that such Complaining Party has filed an action seeking a court order to restrain the alleged infringer from engaging in the infringing activity relating to the material on WhoGoHost’s system or network.

Repeated Infringement

In appropriate circumstances, WhoGoHost will terminate the accounts of customers who repeatedly violate this policy or infringe copyrighted works, trademarks or any other intellectual property.