A domain name is your unique identity on the Internet. You can choose from over 400 domain extensions to get the perfect identity for you or your business
Web hosting refers to space online where you can upload your website, manage your emails, create your database and a lot more. Web hosting works with a domain name to publish your project online.
Your website is what tells prospective clients who you are and what you do. It is important that it is not only beautiful, but accessible and functional.
Our 24/7 Customer Support team is available to assist you with any inquiries or issues you may have. Whichever way you choose to engage us, we will be here to assist.
Whogohost will process all refund requests in line with this Refund Policy.
Note that Whogohost may vary this Refund Policy at any time. If we vary this Refund Policy, we will provide notice by publishing the varied Refund Policy on our Website. You accept that by doing this, Whogohost has provided you with sufficient notice of the variation to its Refund Policy. Your continued use of our Website will be deemed as acceptance of the varied terms by you.
To request for a refund, you must submit a service cancellation request through by sending an email to [email protected] or opening a support ticket via your WhoGoHost client area within the time stipulated in this Refund Policy for the relevant service you wish to cancel.
If we become aware that you have overpaid for any product or service, we will automatically credit the amount of that overpayment to your Whogohost account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the Available credit section on your client area dashboard.
If you wish for an overpayment to be refunded to your bank account, you must send a request for refund to [email protected] The request must give required details including the invoice number for which the overpayment was made, date of payment, method of payment (including, where applicable, bank details from which payment was made) and amount of overpayment.
Once we have received your request, it will be dealt with in accordance with this Refund Policy.
The money-back-guarantee does not apply to most add-on products, such as domains, given the unique nature of their costs.
The following products and services are non-refundable once purchased:
Despite domain names are non-refundable, there is one exception. In the case of an unsuccessful attempt to either register or transfer a domain name, the fees will be automatically credited into your client account.
Refund for services that has not yet been installed or setup after one month of purchase will be automatically credited into your client account and this may be used to either repurchase the same service or other services.
If you mistakenly made any payment in error (e.g. Double payment for an invoice, enabling of automated payment, wrong transfer of funds, debited more than once on a transaction etc) we will automatically credit the amount of that overpayment to your Whogohost client account where you can use it to pay for other products or services at a later date. You will be able to see this credit by logging into your account and going to the "Available credit" section on your client area dashboard.
If you wish for this payment made in error to be refunded you must send a request for a refund to [email protected] The request must give required details including date of payment, method of payment (including, where applicable, bank details from which payment was made or transaction ID for online payment), invoice number where applicable and amount of payment.
If you have an issue with online payments or other payment charges, you should contact us regarding the issue before you contact your bank or the payment processing company(e.g Quickteller, Cashenvoy, Paypal, AmplifyPay etc) to request a chargeback or reversal of the charges.
Cancel your account by following the steps below: